Help & FAQs
General Information
What are DOMIDO's Business Hours?
Our support team is 7*24h available.
What is the best way to contact DOMIDO?
Our customer service team can be reached by phone (+1 (479)487-3906), by email (support@domidoofficial.com), and through livechat.
Order Shipping & Delivery
When will my order be shipped?
It usually takes us 1-3 business days to process your order. During peak holiday season, order processing may take longer, sometimes up to 7-10 business days, depending on the volume of orders received.
Can I cancel or change my order before it ships?
If there are any changes to your order, please contact us immediately as we are unable to make changes once your order has shipped. You can contact us at +1 (479)487-3906 or email us at support@domidoofficial.com.
What if I received the wrong item or there is a damaged item in the package?
Please email your order number and photos of the damaged/wrong item to support@domidoofficial.com for further assistance.
Where is my order?
To get an update on your order:
- Log into your account
- Go to My Account
- Click on My Orders
- There you will find all your orders and details.
To review the shipping status of one of your orders click on the order's number. However, once the order ships, you will receive an email confirmation which will contain a tracking number. Orders usually ship within 3 working days
What does it mean when an order is "Processing"?
When your order is "Processing" it means that your order is in our system and our warehouse is working on getting it out.
Processing comes shortly before Shipped. On the rare occasion that we encounter a problem with your order, we will contact you.
Hair Tools
What are Hair Tools?
Hair tools are devices or instruments used to style, cut, manage or maintain hair. They come in many types, each with a specific purpose to help achieve a different hairstyle or hair care need. For example: hot comb、hair straightener、Curling irons, hair dryers, etc.
How Long does it take for a straightening brush to heat up?
The DOMIDO hot brush saves the most startup time, heating up in just 30 seconds!
Does the DOMIDO Straightening Brush cause heat damage?
When in use, the DOMIDO Straightening Brush generates 200 million negative ions per cubic centimeter. When heated, the innovative ceramic heated brush does not cause heat damage to the hair cuticle. Test results show a 0% hair damage rate.
Can the DOMIDO Straightening Brush help me curl my hair?
The DOMIDO Straightening Brush features a curved edge design that allows for flexible changes in hairstyles, including straight, curly and wavy hair. The DOMIDO patented sandwich heated comb design provides more styling options.
Are straightening brushes suitable for short hair?
Yes, DOMIDO brushes are suitable for all hair lengths. For best results, DOMIDO's innovative design allows for effective styling in one pass, starting from the roots.